Warware Matsaloli

Muna son taron ibadarku ya kasance a buɗe kuma mai maraba da kowa a cikin al’ummarku. Kyakkyawan fassara ya dogara ne akan sauti mai bayyana da kuma kyakkyawan haɗin yanar gizo.

Jagororin da ke ƙasa suna taimaka muku, da tawagar fasaharku, da masu aikin sa-kai domin gwada wasu hanyoyin gyara masu amfani.

Fara da Tattaunawar tallafi (Support chat)

Idan kuna fuskantar wata matsala kuma kuna buƙatar taimako a nan take, buɗe Tattaunawar tallafi (Support chat) a gefen shafin sarrafawa (control panel sidebar). Zai iya gano matsalar a nan take yayin da take faruwa, kuma ɗan adam daga tawagarmu yana duba kowane saƙo.

Idan ba kwa buƙatar gyara matsalar a yanzu ba, amfani da Report A Problem (Ba da Rahoton Matsala) yana da kyau — yana turo mana da bayanin da kuka rubuta gami da bayanai masu amfani game da mai binciken yanar gizo (browser) da na’urarku.

1. Buɗe control.breezetranslate.com.
2. A gefen shafin (kusa da ƙasa), danna Support chat domin samun taimako nan take, ko Report A Problem domin adana matsalar don a duba daga baya.
3. Bayyana abin da ya faru — abin da kuka yi tsammanin gani, abin da kuka gani, da kuma lokacin da matsalar ta fara.

Ko da kun gyara matsalar da kanku, tura rahoto yana taimaka mana mu gano matsalolin da ke maimaita kansu domin inganta Breeze ga kowa da kowa.

Gyara matsalolin aikace-aikacen masu sauraro (client app)

Idan kuna ƙoƙarin gyara matsala a aikace-aikacen masu sauraro (client app), da fatan za ku tura ra’ayoyinku ta hanyar maballin da ke ƙasan shafin aikace-aikacen.

Abubuwan da za ku iya gwadawa

Idan kuna son gwada wasu hanyoyin gyara da kanku da farko, waɗannan jagororin wuri ne mai kyau don farawa:

• Shigar da sauti da saita shi — maikrofon da ba shi ba, shiru daga teburin sauti na USB, saita tafiyar sauti na gizo (virtual routing)
• Matsalolin shafin sarrafawa — jinkirin sauti (latency), katsewar watsawa, rashin aikin ma’aunin sauti, matsalolin fassarar rubutu
• Matsalolin aikace-aikacen masu sauraro — fassarar ba ta fitowa, kuskuren shiga shafi (login), rashin jin sautin fassara
• Raha da Wi-Fi — ƙarfin haɗin yanar gizo (bandwidth), Wi-Fi na makaranta, izinin tsaron yanar gizo (firewall whitelisting)

Domin ganin cikakken jerin harsunan da muke goyon baya da zaɓuɓɓukan murya, duba breezetranslate.com/languages.

Domin fassarar murya ta masu sauraro, duba Fitar da sauti domin samun muryoyi mafi kyau a kan na’urarku.

Shin har yanzu kuna buƙatar taimako?

Yi amfani da Tattaunawar tallafi (Support chat) daga shafin sarrafawa (ko shafin shiga) domin samun taimako na nan take. Tura imel zuwa info@breezetranslate.com idan ba za ku iya shiga shafin sarrafawa ba. Sanya sunan cocinku, mai binciken yanar gizo (browser) da kuke amfani da shi, da kuma abubuwan da kuka riga kuka gwada.