Troubleshooting

We want your services to be fully accessible and welcoming to everyone in your community. Great translation relies on clear audio and a good internet connection.

The guides below help you, your tech team, and your volunteers try a few helpful fixes.

Start with Support chat

If you are having a problem and need help right there and then, open Support chat in the control panel sidebar. It can diagnose in real time while the issue is happening, and every message is reviewed by a human on the team.

If you do not need to resolve it right now, Report A Problem is fine — it sends us your description plus useful browser and console diagnostics.

Open control.breezetranslate.com.
In the sidebar (near the bottom), click Support chat for live help, or Report A Problem to log it for later.
Describe what happened — what you expected, what you saw, and when it started.

Even if you fix the issue yourself, a report helps us spot patterns and improve Breeze for everyone.

Troubleshooting the client app

If you are troubleshooting the client app, please send feedback through the button at the bottom of the page on the client app.

Things to try

If you want to try a few fixes first, these guides are a good place to start:

Audio input and routing — wrong microphone, USB desk silence, virtual routing
Control panel issues — latency, stream drops, blank meters, transcription failures
Client app issues — translations not loading, login errors, missing spoken audio
Network and Wi‑Fi — bandwidth, school Wi‑Fi, firewall whitelisting

For the full list of supported languages and voice options, see breezetranslate.com/languages.

For listener spoken translation, see Audio output to get the best voices on your device.

Still need help?

Use Support chat from the control panel (or the login page) for live help. Email info@breezetranslate.com if you cannot access the control panel. Include your church name, browser, and what you already tried.