Control panel issues

These steps address connection and transcription problems on the operator side. For microphone and desk routing, see Audio input and routing. For network setup, see Network and Wi‑Fi.

Stuck on “Connecting”

Symptom: The control panel hangs on Connecting and never finishes starting the stream.

Steps:

1. Set Source Language to Multi-language on the Broadcast page (see Transcription modes).
2. Try another browser (Chrome, Safari, Edge, Firefox).
3. Try another device; a phone is ideal to check there isn’t a wider issue with Breeze, your Wi-Fi, Browser or device. It can also work well as a fallback.
4. Test on a mobile hotspot to rule out church firewall issues (see Network and Wi‑Fi).

For latency that builds over time or stream drops, see the sections below.

Compounding latency or delay over time

Symptom: Translations appear progressively later as the service continues, causing a compounding lag.

Steps:

1. Refresh the connection. Briefly stop and restart the stream during a worship song or a natural break to reset the server connection.
2. Keep the tab front and center. Ensure the control panel tab remains active and focused. Browsers aggressively throttle background windows to save power, which can slow down live audio processing.
3. Switch browsers. If you experience persistent latency on Safari or Edge, switch to Google Chrome or Firefox for more stable background connection management.
4. Check your internet connection: see Network and Wi‑Fi.

Stream drops and connection lost messages

Symptom: The stream unexpectedly cuts out during live events. You may see a snackbar message such as Connection to the Breeze Server has been lost. with a Try to reconnect button, or Connection to Breeze Server lost. Buffering translations and trying to reconnect. while you are on air.

Steps:

1. Hardwire your connection. Avoid running your control device on crowded congregational Wi‑Fi; use a dedicated wired Ethernet connection or a stable mobile router.
2. Check network stability. Run a packet-loss and stability test rather than a simple speed test. Spikes in jitter or out-of-order packets will drop a live stream even if your download speed looks fast. (see Network and Wi‑Fi)
3. Submit a bug report. Click Report A Problem in the sidebar (near the bottom) immediately while the stream is dropped so logs can capture the error details.

Missing audio level meter or blank transcripts

Symptom: The control panel shows the system is ready to stream, but the audio level bar is completely unresponsive and the downloaded transcript is empty.

Steps:

1. Check software conflicts. Close conflicting live-production software (ProPresenter or OBS) that might be competing for exclusive access to the same mixing desk or audio interface.
2. Isolate your hardware. Try loading Breeze on an alternative laptop plugged into the same mixer to determine whether the issue is a local computer driver mismatch.
3. Clear browser data. Clear the browser’s cache and cookies, or test your audio source using our simple tool on a different supported web browser.

See also Audio input and routing if the meter never moves at all.

Green audio meter moves but no text generates

Symptom: The status shows On Air and the audio level bar moves consistently, but it does not track the speaker’s voice levels accurately, and the transcript hangs on three blinking dots.

Steps:

1. Verify the sound desk mix output. Ensure the dedicated output or aux send going to the computer has not been muted, turned down, or mixed with distracting background music or instruments. Clean, dry vocal audio is vital for proper transcription.
2. Do a test recording: use our simple tool to do a test recording in the same browser with the same input device.
3. File an immediate report. Send a bug report via Report A Problem right when the failure occurs — before logging out or refreshing the tab — so device logs are preserved accurately.

Still stuck?

Email info@breezetranslate.com with your church name, browser, desk model, and what you already tried.