Troubleshooting
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We want your services to be fully accessible and welcoming to everyone in your community. Great translation relies on clear audio and a good internet connection.
The guides below help you, your tech team, and your volunteers try a few helpful fixes.
Start with a bug report
Section titled “Start with a bug report”The best first step is to submit a bug report from the control panel. It sends us your description plus useful browser and console diagnostics automatically.
- Open control.breezetranslate.com.
- In the sidebar (near the bottom), click Report A Problem.
- Describe what happened — what you expected, what you saw, and when it started.
Even if you fix the issue yourself, a report helps us spot patterns and improve Breeze for everyone.
Troubleshooting the client app
Section titled “Troubleshooting the client app”If you are troubleshooting the client app, please send feedback through the button at the bottom of the page on the client app.
Things to try
Section titled “Things to try”If you want to try a few fixes first, these guides are a good place to start:
- Audio input and routing — wrong microphone, USB desk silence, virtual routing
- Control panel issues — latency, stream drops, blank meters, transcription failures
- Client app issues — translations not loading, login errors, missing spoken audio
- Network and Wi‑Fi — bandwidth, school Wi‑Fi, firewall whitelisting
For the full list of supported languages and voice options, see breezetranslate.com/languages.
For listener spoken translation, see Audio output to get the best voices on your device.
Still need help?
Section titled “Still need help?”Email info@breezetranslate.com if you cannot access the control panel. Include your church name, browser, and what you already tried.