Terms and Conditions of Service

Breeze Translate: Terms and Conditions of Service

Effective Date: May 19, 2025

Welcome to Breeze Translate! We are dedicated to helping churches foster community cohesion through real-time translation, making your services accessible to diverse congregations. Our aim is to provide a simple, affordable, and effective solution. These Terms and Conditions outline the basis on which you can use our service and the principles of fair use that underpin our subscription plans.

1. Introduction to Breeze Translate

Breeze Translate provides a cutting-edge AI-powered platform for real-time transcription and translation of live audio from church services, talks, and presentations. Our service enables congregations to engage with content through captions and audio translated into a wide range of languages on their personal devices.

2. Our Subscription Plans

Breeze Translate offers flexible subscription plans designed to meet the varied needs of churches. Each plan is structured to cover typical usage patterns, balancing accessibility with the underlying costs of providing high-quality real-time translation.

Our service costs are influenced by both the total transcription time and the number of languages you translate into (often referred to as "language-hours"). The following plans reflect these factors to offer value and flexibility.

• Basic Plan:

  • Usage Allowance: Up to 90 minutes of real-time translation per week.

  • Language Capability: Supports translation into up to 2 user-selected translation languages. This plan is intended for churches with limited language requirements.

  • Typical Use: Ideal for single, approximately 90-minute services where translation is needed for a small number of languages.

• Abundant Sundays Plan:

  • Usage Allowance: Abundant real-time translation each Sunday, with usage capped at 480 minutes (8 hours) per Sunday.

    • The capacity of this plan is designed to accommodate the combined effect of translation duration and the number of languages used simultaneously in a church setting.

    • For example, this could cover 8-hours of services with 4 active translation languages (equivalent to 32 language-hours), or 4-hours of services with 10 active translation languages (equivalent to 40 language-hours).

  • Language Capability: Allows for translation into a selection of languages from our library of over 240 supported languages.

  • Typical Use: Suitable for churches that primarily require extensive translation on Sundays, accommodating multiple services or sessions within the Sunday timeframe with a broad range of languages.

• Abundant All Week Plan:

  • Usage Allowance: Plentiful real-time translation each week, with usage capped at 15 hours (900 minutes) per week.

    • The capacity of this plan is designed to accommodate the combined effect of translation duration and the number of languages used simultaneously in a church setting.

    • For example, this could cover 12 hours of translation with 4 active languages (equivalent to 48 language-hours), or approximately 5.5 hours of translation with 10 active languages (equivalent to 55 language-hours).

  • Language Capability: Allows for translation into a selection of languages from our library of over 240 supported languages.

  • Typical Use: Designed for churches with significant translation needs throughout the week, including multiple services, mid-week meetings, or other events, across a wide array of languages.

• Free Trial (No Subscription):

  • New users are offered a 2-week free trial period to experience Breeze Translate. This trial is designed to allow your church to assess its typical usage patterns and determine the most suitable subscription plan.

  • During the trial, your usage capabilities will align with the Abundant All Week Plan.

  • Extensions to the trial period may be granted upon request. Please contact our support team to discuss any trial extension needs.

  • Upon conclusion of the trial period, continued use of Breeze Translate requires an active subscription.

3. Fair Use Policy & Grace

Our subscription plans are structured to provide generous allowances for the majority of church usage scenarios. We understand that church activities can be organic and usage may occasionally fluctuate. Our approach is rooted in grace and flexibility, not rigid enforcement, to foster accessibility.

• Principle of Fair Use: The usage allowances for each plan are designed for typical, reasonable use within the spirit of the service for church-related activities. They are not intended for commercial purposes or usage patterns that are significantly outside the scope of a typical church service.

• Grace for Occasional Overuse: We recognise that on occasion, your usage may slightly exceed your plan's stated limits (e.g., a Basic plan user occasionally nudging to 2 hours or using 3 languages for part of a service). Minor, infrequent overages of this nature are generally understood and will not immediately trigger punitive measures.

• Consistent Overuse: Consistent or significant exceeding of your plan's limits, or usage patterns that consistently fall outside the typical intended use for your subscription tier, may be considered problematic overuse. This indicates that your current plan may no longer be suitable for your needs.

• Abusive Use: Any usage that is clearly abusive, exploitative, or intended to circumvent the spirit of our service terms (e.g., running non-church related content, excessive concurrent streams for non-worship purposes, or deliberate attempts to consume disproportionately high resources) is strictly prohibited.

4. Overage & Escalation Policy (for Consistent Overuse)

To ensure the sustainability of our service and fairness to all users, we have a process for addressing consistent overuse:

1. Initial Notification: If your church consistently exceeds its plan's usage allowance, our team will proactively reach out to you. This initial contact is a friendly notification to make you aware of your usage patterns and to offer support in understanding your needs.

2. Second Notification & Invitation to Upgrade: If consistent overuse continues after the initial notification, we will issue a second notification. This communication will serve as a more formal warning and will include a clear invitation to consider upgrading to a higher subscription plan that better accommodates your church's requirements. We will work with you to identify the most suitable plan.

3. Account Action for Persistent Overuse: If consistent overuse persists despite the previous notifications and invitations to upgrade, Breeze Translate reserves the right to temporarily suspend or restrict the account's access until a suitable subscription plan is adopted or usage patterns align with the current plan. Our goal is always to work collaboratively towards a solution.

5. Abusive Use Policy

In cases of clear abusive use, as defined in Section 3, Breeze Translate reserves the right to take immediate action, including but not limited to, temporary suspension or permanent termination of the service, without prior warning. This measure is reserved for exceptional circumstances where misuse significantly impacts our service or violates our terms.

6. Special Allowances for Festivals & Events

We understand the unique needs of churches during significant times of the year:

• Christian Festivals: For major Christian festivals such as Christmas and Easter, we will automatically provide more gracious allowance for potential increases in usage. You do not need to request specific exceptions for these periods.

• Temporary Exceptions for Special Events: For other special events (e.g., conferences, extended outreach programs, multi-day gatherings) that may temporarily exceed your usual plan limits, your church may formally request a temporary usage exception. Requests should be made in advance to our support team, providing details of the event and anticipated usage. We will review such requests on a case-by-case basis.

7. Managing Your Subscription

Subscription management, including plan selection, upgrades, and payments, is self-managed by your church through your Breeze Translate dashboard. You are responsible for selecting and maintaining the appropriate subscription tier based on your usage needs.

8. Your Responsibilities as a User

To ensure the best experience with Breeze Translate, we ask that you:

• Provide Quality Audio Input: The accuracy of transcription and translation is heavily dependent on the quality of the audio feed you provide. We advise connecting your sound desk to a computer with internet, or using a phone on a lectern/clip mic output where a sound desk is not available, to ensure the clearest audio.

• Understand AI Limitations: While our AI translation technology is highly advanced and continually improving, automated translation may not always be perfect. It is designed to greatly enhance accessibility and understanding, enabling engagement where there might otherwise be none.

• Adhere to Fair Use: Use the service in a manner consistent with the spirit of your chosen subscription plan and the principles outlined in our Fair Use Policy.

9. Disclaimers & Important Information

• Nature of Service: Breeze Translate is an artificial intelligence-powered service designed to facilitate real-time translation. While our aim is high accuracy, the service is not a substitute for professional human interpretation or highly specialized linguistic expertise, particularly for contexts requiring absolute precision or nuance beyond typical congregational communication. Users should be aware that automated translation has inherent limitations.

• Data Privacy & Use: Breeze Translate processes the audio content you submit and generates translations specifically to provide and enhance our service for your church. While you intend to share the translated content with your congregation, we assure you that the raw audio data and generated translation outputs are treated as confidential by Breeze Translate. We will not disclose this content to external third parties or use it for any purpose beyond the direct operation and improvement of our service.

• Service Modifications: Breeze Translate reserves the right to modify these Terms and Conditions, our service offerings, or pricing at any time. Users will be notified of significant changes in advance.

By using Breeze Translate, you agree to these Terms and Conditions. We are committed to partnering with your church to make in-person translation a breeze.