Client app issues

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These steps help congregation members and volunteers resolve problems on phones and tablets. For operator-side issues, see Control panel issues.

Translations not coming through on listener phones

Symptom: The host computer shows a live stream and a moving audio level bar, but listeners report that text is not loading on their phones.

Steps:

Press Start. After selecting a language, listeners must tap Start to open the translation page. Captions begin once the page loads and the stream is live.
Avoid restricted built-in scanners. Third-party or built-in QR code scanners can force the page into limited internal browsers. Copy the direct translation URL from the control panel and open it in a standalone browser such as Safari, Chrome, or Firefox.
Refresh if text is stale. Ask listeners to refresh the page if captions stop updating.
Confirm they selected a supported language. Check they chose a language from our full supported list. Swiss German (de-CH) is supported as input only — listeners cannot select it as an output language.
Confirm the stream is running. Listeners may see There are no captions streaming right now if the operator has not started the stream.

Missing spoken audio on the translation app

Symptom: Text captions show up normally on the listener’s device, but they cannot hear spoken audio translation.

Steps:

Turn audio on. Spoken translation is off by default. Listeners must tap Turn audio on (the speaker button) after opening the translation page.
Check language and device support. See breezetranslate.com/languages for which languages Breeze supports and which use Breeze Custom voices (no device voice pack needed) versus on-device text-to-speech.
Get the best voices on your device. Follow the full step-by-step setup guide in Audio output for iOS, Android (Samsung, Pixel, Xiaomi), and testing tips before your service.

Understanding how audio works. Breeze relies on native on-device text-to-speech for most languages to keep service costs low. Reading the text transcript is the intended primary method of engagement. Captions always work when the stream is live; spoken audio depends on the device and language.

Listeners can use Leave feedback in the app menu if spoken audio fails during a service, or you can email info@breezetranslate.com for help.

Many listener languages at once

In very large multilingual gatherings, there is a technical limit on how many different listener languages can be active in one session at the same time. This is not a billing restriction — it protects stability. If you hit this limit, contact info@breezetranslate.com.

Still stuck?

Email info@breezetranslate.com with your church name, listener device and browser, language selected, and what you already tried.